Thank you for shopping with Mah-Starlin.
We are committed to delivering your jewelry safely and efficiently. We work with trusted courier and logistics partners to ensure that your order reaches you in the best possible condition.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In the unlikely event of a product becoming unavailable or delayed, we will notify you via email, WhatsApp, or both at the earliest opportunity.
Changes to Orders
Changes to the shipping address or contact details can only be made before an order has been dispatched.
Once an order has been shipped, it cannot be cancelled, modified, redirected, or transferred to a different delivery address.
Shipping Within India
Estimated delivery timelines:
Metro Cities: 2–5 business days
Other Cities & Towns: 3–6 business days
Delivery timelines are estimates and may vary depending on location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Availability
Currently, Mah-Starlin ships only within India. International shipping is not available at this time. We are planning to introduce international shipping in the future.
Shipping Charges
Shipping charges are applicable on orders unless otherwise stated during promotions or special offers.
Applicable shipping charges will be displayed during checkout before payment is completed.
Courier Partners
Orders may be shipped through trusted logistics and courier partners selected based on destination and service availability.
Order Tracking
Once your order has been dispatched, tracking details will be shared via email, WhatsApp, or both wherever applicable.
Customers can use the provided tracking information to monitor the status of their shipment.
Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Courier operational delays
- Remote area delivery restrictions
- High seasonal order volumes
- Government regulations or restrictions
Mah-Starlin shall not be held responsible for delays caused by such factors.
Damaged or Tampered Packages
All products are carefully inspected and securely packaged before dispatch.
If you notice that the package appears damaged, tampered with, or opened before delivery:
- Please refuse delivery of the package whenever possible.
- Take photographs of the damaged packaging.
- Contact us immediately with your order details and supporting photographs.
Damaged or tampered package claims should be reported within 48 hours of delivery.
We will review the issue and work towards a suitable resolution as quickly as possible.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at the time of placing an order.
If a shipment is returned due to:
- Incorrect address details
- Incomplete address information
- Unsuccessful delivery attempts
- Unavailability of the recipient
Any additional re-shipping charges shall be borne by the customer.
Contact Us
For any shipping-related questions or concerns, please contact us:
Email: support@mahstarlin.com
Business Hours:
Monday to Sunday: 10:00 am – 10:00 pm