At Mah-Starlin, every product is carefully inspected and securely packaged before dispatch to ensure it reaches you in excellent condition.
Please read this policy carefully before placing an order.
Order Cancellations
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, it cannot be cancelled.
In the rare event that Mah-Starlin is unable to fulfil an order for any reason, the customer will be notified promptly and any payment received will be refunded to the original payment method.
No Returns or Exchanges for Change of Mind
We do not accept returns, exchanges, or cancellations for products that have been delivered correctly and are free from defects.
Returns or exchanges will not be accepted for reasons including, but not limited to:
- Change of mind
- Personal preference
- Ordered by mistake
- No longer required
- Differences in expectation after delivery
- Minor variations in color due to screen, monitor, or device settings
- The product has suffered damage, breakage, stone loss, or component loss after delivery due to normal wear, accidental damage, improper storage, or handling
Product Variations
Many of our jewelry designs feature handcrafted elements, decorative detailing, stones, pearls, beads, and other embellishments.
Minor variations in finish, texture, stone patterns, color tones, or detailing may occur and are considered part of the product’s unique character. Such variations shall not be treated as defects and are not eligible for return, exchange, or refund.
Slight asymmetry, handmade detailing variations, brushwork differences, or artisan finishing marks may be present in handcrafted products and are considered part of the design rather than defects.
Damaged, Defective, Incorrect or Lost Orders
We will review requests for replacement or refund in the following situations:
- The product was received damaged during transit.
- The product received is defective.
- An incorrect product was delivered.
- The shipment is confirmed lost in transit by the courier partner.
All claims are subject to review and verification by Mah-Starlin before approval of a replacement or refund.
If any of the above situations occur, please contact us within 48 hours of delivery or notification of shipment status.
To help us review your request, please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging (if applicable)
- A brief description of the issue
An unboxing video or additional photographs may be requested to help verify transit-related damage claims.
Replacement Policy
For approved claims involving damaged, defective, incorrect, or lost orders, Mah-Starlin will first attempt to provide a replacement of the same product.
Replacement requests are subject to product availability.
Refund Policy
Refunds will only be considered when:
- A replacement cannot be provided, or
- The ordered product is no longer available, or
- A shipment is confirmed lost in transit and replacement is not possible.
Approved refunds will be initiated within 5–7 business days to the original payment method used during purchase.
Actual credit timelines may vary depending on the payment provider, bank, or financial institution involved.
Return Shipping
Customers should not return any product without prior approval from Mah-Starlin.
If a return is approved due to a damaged, defective, or incorrect product, instructions regarding the return process will be provided by our support team.
Non-Returnable Items
Products will not be eligible for return, replacement, or refund if:
- The product has been used after delivery.
- The product has been damaged due to misuse or improper handling.
- The product has been altered, repaired, or modified by the customer.
- The product is returned without prior authorization.
Need Assistance?
If you have questions about a product before placing an order, we encourage you to contact us. We will be happy to provide additional information, photographs, or guidance to help you make an informed purchase decision.
Contact Us
Email: support@mahstarlin.com
Business Hours:
Monday to Sunday: 10:00 am – 10:00 pm